Customer Service

1. No Nonsense
2. Shipping Policy
3. Out of Stock Policy
4. Returns
5. Group Discount

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1. No Nonsense
Hayward Outfitters No-Nonsense Policies First of all… We promise to be honorable and try our hardest to do what's right — You promise to be reasonable. Simple, but it’s our policy when it comes to customer service. Second ... If you have questions, if you don't feel quite right about a purchase you made, if you want to sound-off about something we did (or didn't) do or even if you want to complement us, give us a shout! Call us at 715-266-2990 You can also e-mail us at: customerservice@haywardoutfitters.com
2. Shipping Policy
Shipping and Processing Most orders received before 2:00 PM CST will ship the same day, provided the product ordered is in stock. Most orders received after 2:00 PM CST will ship the next business day. If you need an order to be shipped the same day, and it is after 2:00 PM you, can call in your order and check to see if it can still be shipped the same day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

All accessory (non-boat) items are shipped via UPS or USPS

Orders shipped using the U.S. Postal Service are not traceable, and in the case of a lost package it will take longer to resolve than UPS.

Priority Air Mail is used for all USPS shipments.

We cannot ship to PO Boxes, sorry for any inconvenience.
3. Out of Stock Policy
Out-of-Stock Products We will ship your product as it becomes available. Usually, products ship the same day if ordered by 2:00 PM CST , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed via email and or telephone of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
4. Returns
It happens, something doesn’t fit quite right or work the way you thought it would. No matter what the circumstances, we understand. The bottom line is that we want you to be satisfied with our products and our service. Here are the details of the return process at Hayward Outfitters: You can return products within 30 days of your purchase · A receipt must accompany all returns or Hayward Outfitters must be able to track the purchase through customer information Products you are returning must be in “new-sellable” condition (able to be put back into stock and re-sold) Please include a description of the problem along with your return Refunds will be made back to the credit card used or a Hayward Outfitters refund check will be issued We reserve the right to charge a 20% restocking fee on returns of special order items Sales of “closeout” items are considered final and not eligible for return If you receive the wrong product or it's damaged, we will reimburse you for return shipping costs. Send returns to: Hayward Outfitters Returns 15752 S 1st St Hayward, WI. 54843
5. Group Discount
Rental Reservation Discount Hayward Outfitters offers a $10 rental reservation discount of 6 (six) or more canoes and kayaks, reserved in any combination, for the same, single Hayward Outfitters Namekagon River Trip. The $10 discount per boat is offered once a deposit of $10 is paid for each boat being reserved. When the group arrives and less than the 6 (six) boats are rented and paid for, the discount is disallowed and the deposit is retained up to the total amount of the original rental reservation cost. If 6 or more are paid for at the time or rental, the deposit is then refunded through rental discount. Rental Discount Hayward Outfitters offers a $10 rental discount of 6 (six) or more canoes and kayaks, rented in any combination, for the same, single Hayward Outfitters Namekagon River Trip. This Rental Discount is for walk-in rentals paid for at the time of rental, and only applies for 6 (six) or more boats rented for the same trip.